Privacy Policy
Last updated 20 September 2026
This explains what personal information the Limbius platform collects on behalf of the Lagos Waste Management Authority, why it is held, who it is shared with and what you can ask us to do with it.
Who this applies to
Limbius is the waste management platform operated for the Lagos Waste Management Authority (LAWMA). This policy covers everyone whose information the platform holds: residents and businesses receiving a waste service, the staff of LAWMA and of the private sector participants (PSPs) who use the portal, and the field enumerators who register properties.
What we collect
Contact and identity details (name, phone number, email address and, where you provide one, a government identification number); property details (address, ward and local government area, property type, occupancy and the code assigned to it); service records (collection schedules, pickups, recycling requests, reports and complaints); billing records (bills raised, payments made, arrears and adjustments); and, for staff accounts, the department, role and area you are assigned to.
Information captured in the field
Enumerators register properties using a mobile device. That captures the location of the property and photographs of it, together with the details given by whoever is present. Collectors and PSP operators may attach photographs as evidence of a pickup, a missed pickup or an arrears adjustment. These records are tied to the property, not to a person's movements.
Why we hold it
To register properties and keep the waste service registry accurate; to schedule and carry out collections; to raise bills, take payments and resolve billing disputes; to answer reports and complaints; to run the platform safely, which includes signing you in, protecting accounts against misuse and keeping a record of who changed what; and to meet LAWMA's statutory obligations for waste management in Lagos State.
Records of activity
Actions taken in the portal — approvals, edits, assignments, billing decisions and sign-in attempts — are written to an audit log with the account that took them and the time. This is how a change can be traced back and how disputed records are resolved. Audit entries are not deleted when the record they refer to changes.
Who it is shared with
With the PSP assigned to your ward, so that your collections can be carried out and billed; with LAWMA officers responsible for billing, revenue and escalations; with the payment provider that processes card and transfer payments, which receives only what is needed to take the payment; and with government bodies where the law requires it. Personal information is not sold, and it is not shared for marketing.
How long it is kept
Property, billing and payment records are kept for as long as the property is on the registry and afterwards for the period required for revenue, audit and statutory purposes. Staff accounts and their audit trail are kept for the life of the account and the retention period that follows it. Evidence photographs are kept with the record they were attached to. When customers delete their account, their contact details, sign-in and photo are erased at once; their name stays with their bills, payments and receipts for six years, as financial records required by law, and is then removed automatically.
How it is protected
Access to the portal requires an account, and what each account can see is limited by its role and by the area or company it belongs to. Passwords are stored only in hashed form and are never visible to anyone, including administrators. Sensitive personal fields are encrypted where they are stored. Sessions end automatically after a period of inactivity, and repeated failed sign-in attempts lock an account temporarily.
Your rights
Under the Nigeria Data Protection Act you may ask what personal information is held about you, ask for it to be corrected where it is wrong, ask for an explanation of how it was used, and object to a use of it. Property owners and occupiers can see their own property, billing and service records by signing in to their account. Requests are answered within the period the Act allows.
Cookies and local storage
The portal stores your sign-in session and a small number of preferences in your browser so that you stay signed in while you work and return to the screen you were using. These are necessary for the portal to function; the platform does not use advertising or tracking cookies.
Changes to this policy
This page is updated when the platform changes what it collects or how it is used. The date shown below is when it was last revised.
Contact
For a question about this policy, or to make a request about your information, write to info@lawma.gov.ng.